Privacy Policy – Timberazo

Here at Timberazo we care about your privacy and we respect your privacy rights. 

TIMBERAZO is committed to protecting your personal information. This Privacy Policy lets you know what information we collect when you use our services, why we collect this information, and how we use the information collected. 

Please note that this Privacy Policy will be agreed between you and TIMBERAZO (“we” or “our”, as the case may be). 

We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the amended terms on our Platforms. We encourage you to revisit this Privacy Policy regularly. 

In compliance with the provisions of Law No. 29733, Personal Data Protection Law and its regulations approved by Supreme Decree No. 003-2013-JUS, Timberazo informs its users of the following aspects related to their personal data in the treatment and protection of the when using the sports betting Websites and their mobile applications in which reference is made to this Personal Data Policy, regardless of how the User accesses said services or how they use them, even through devices mobile. 

Overview

Timberazo formed by the company RRLL SAC, with RUC 20601231833, Lima, Peru, is the owner of this database in which the personal data provided in this application will be stored. 

Our websites timberazo.com and m.timberazo.com (including all associated Timberazo websites, mobile and tablet or any other Timberazo apps with these domain names) and the services provided on the Website are operated by Timberazo (Perú), company registration number 20601231833,. 

This policy (together with our Terms and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data, and how we will process it. 

Purpose

The personal data that our users provide us digitally will be processed with the purpose of collecting the personal data of the clients, so that they can enjoy the services that we provide for sports betting and gambling, creating a virtual account in Timberazo, carrying out of money recharges to your virtual account on the virtual platform, manage and make withdrawals of earnings or prizes from the virtual platform, to file a claim through the virtual platform, attend customer communications, carry out loyalty activities, evaluate customers risk players, as well as for statistical and/or analytical purposes, and/or customer behavior and/or to evaluate the quality of the service provided, send you advertising, promotions and other initiatives that allow you to learn more about the new functionalities , news offered by the virtual platform, such as contests, raffles, among other similar items. 

For the development of the necessary purposes, Timberazo may transfer your personal data to providers at a national and international level such as: Service provision companies for sending SMS and/or emails, Telecommunications service companies, National Registration Entity of Identification and Marital Status, Data Intelligence Companies, CRM Companies, others. 

It is important to affirm that the purposes are independent and are not conditioned by each other: 

The user expressly authorizes, granting his full consent to Timberazo, the use and treatment of his personal data at the rate of the following data banks used: 

“Web users”: registration code  
The personal data that users provide us for the previously defined purpose is collected initially through the Customer Registration form and later, the Account Login of users previously registered on our website. 

“Complaints and Claims”: registration code  
Its purpose is to attend and respond to the complaints and / or claims of the users presented in our Virtual Claims Book. 

The personal data of our web users will be processed at all times in compliance with the provisions of Law No. 29733, Personal Data Protection Law, its regulations approved by Supreme Decree No. 003-2013-JUS and complementary provisions. 

The information we collect about you

We collect the information you provide to us during the registration process or when depositing funds. This is necessary to open/set up your account and allow you to use the requested services. This information is collected and processed based on your acceptance of the Terms and Conditions of our page. The types of information they provide are based on the specific function of the services they use and you will not be able to sign into your account without providing the following information: 

Personal information: Names, surnames, date of birth, gender, country, email, telephone number, type of identity document, identity document number, department, province, district, address. 

Financial Information: In order to process online payments, we collect your bank details and transaction information, such as payments to and from your account from us. 

Money Laundering and Terrorism Financing: we are required by law to request additional documents such as identity documents that include your photo, documents about your sources of income, utility bills, among others. 

Personal information you submit in response to a survey(s) or poll. This may be shared with third parties we use, such as Adobe Campaign or others. 

Phone calls to and from any of our phone numbers may be recorded with training, account maintenance, verification and/or security fines; 

If you communicate with us by phone, email, chat, social media or in writing, we may keep a record of that correspondence; 

To manage the collection of prizes or withdrawal of money from the online platform: The web user who wishes to proceed to collect the prizes for the plays made or withdraw money that he has previously deposited, must share, in addition to what was provided at the time of creation of his account as a client, a legible copy of your National Identity Document in order to carry out the validation and authorization of said withdrawal. 

To file a claim via the web: The web user who wishes to file a complaint or claim through the virtual Claims Book, must provide the following personal information: name and surname, email, type and number of identity document, username at Timberazo.com and phone number. With this data, your complaint or claim will be received and we will proceed to contact you. 

The personal information that users provide us for the creation of a digital account at Timberazo.com, as well as for the use of the betting service or money recharges on the virtual platform will be stored in the data bank under the name Users Web”. 
In the case of the personal data of web users who submit a claim via the web using the virtual Claims Book, they will be stored in the data bank under the name “Complaints and Claims”. 

Details of transactions you carry out through the Website and your account number with us; 

Details of your visits to the Website including, but not limited to Bets and transaction records, traffic data, location data, device data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access; and information collected via the use of cookies, web beacons and other technologies. See our Cookies Policy for more details; 

You acknowledge and agree that the information which you provide to our company for the purposes of registering for the use of a website or service offered by us is deemed to have been provided to us once you begin to use the Website for the purposes of accessing the Services. 

disclosure of your information to other people

The user authorizes the transfer of their data to companies at a national or international level (cross-border flow) related and/or associated with Timberazo.com in order to adequately manage the services requested by users and the procedures that derive later, in relation to the purpose indicated in the previous sections, extending to them the express authorization for their use. 

In addition, We share your data with our business partners (recipients) to provide You with the Services requested. In general, these partners are Our data processors acting solely on Our instructions. However, in some cases, they may act as joint/separate controllers (such as payment providers or social media platforms). We always share your data with them in accordance with the General Data Protection Regulation and subject to applicable agreements. The categories of recipients we share data with are: 
game and software providers; 
Third party vendors who provide technical support and maintain your account with Us; 
Search engine and analytics providers that help Us improve and optimize Our Site; 
Providers for communication purposes, such as Our marketing platforms or providers of SMS and voice calls mobile communication services; 
Partners who conduct surveys and market research on our behalf; 
Interactive media platforms (social media platforms and the like); 
Organizations that allow us to place interesting and relevant promotions on third-party websites and platforms you visit; 
Payment service providers and payment facilitators; 
Cloud service providers; 
Analysis tools; 
Anti-fraud, risk and compliance service providers (KYC verification providers and the like); 
Information verification service providers for the purpose of validating the information you provide to Us in the course of interacting with Us or entering into a contract with Us; 
Professional advisers such as lawyers, auditors, consultants and insurers, who provide legal, advisory and insurance services to us; 
Other partners who are helping us create a better experience for you. 

Personal data will be accessible within our organization by personnel who need access to it as a result of their obligations in relation to the processing purposes specified here. We make sure that these people are in possession of the appropriate security and confidentiality obligations. 

period of conservation of personal data.

The personal data provided will be kept by Timberazo as long as they are no longer necessary for the purposes for which they were collected. Likewise, they will be kept during the time in which some type of responsibility may be demanded from Timberazo derived from this relationship with the users, in strict compliance with the provisions of the Law. 

Unless you request your cancellation of said registration. Subsequently, the data will be kept for promotional actions for a period of 2 years, provided that the consent of the users is obtained. 

rights of access, rectification, cancellation and opposition. (arco)

As the owner of their personal data, the web user has the right to (i) access their data, (ii) know the characteristics of their treatment, (iii) exercise their right to update, rectify, include, oppose, delete or cancel , (iv) or oppose the processing of your data for specific purposes. Likewise, the web user can revoke the consent granted, as well as limit the use or disclosure of their personal data. 

ARCO rights are: 

Right of access: You have the right to request a copy of the information we hold about you. 

Right to rectification: You have the right to correct data we hold about you that is inaccurate or incomplete. 

Right of erasure: In certain circumstances, you can request that the data we hold about you be erased from our records. 

Right to object: You have the right to object or oppose certain types of processing of your personal data. 

In order to exercise these rights, users must: 
Request the ARCO rights attention form to the email protecciondedatos@timberazo.com and complete it, specifying your data, proving your identity and the reasons for your request. 
Subsequently, they must send the signed format to the following email address protecciondedatos@timberazo.com with the Subject Protection of Personal Data – Arco Rights”, attached a copy of their identity document, immigration card or passport, as appropriate.” 

In the event that the user considers that they have not been served in the exercise of their rights, they can file a claim with the National Authority for the Protection of Personal Data, addressing the Bureau of Parties of the Ministry of Justice and Human Rights (Calle Scipión Llona 350, Miraflores , Lima, Peru) or entering the virtual party table of the MINJUSDH using the unique digital platform of the Peruvian State. 

validity and modification of this privacy policy

Timberazo expressly reserves the right to modify, update or complete this Privacy Policy at any time. 

Any modification, update or extension produced in the data processing conditions will be immediately communicated and published on the website www.timberazo.com, for which we request this document to be reviewed periodically. 

It is recommended that all users periodically access this privacy policy that they will find on the website https://www.timberazo.com. 

contact us

To make any type of query regarding this Policy, you can contact the following email address: protecciondedatos@timberazo.com. 